Shipping Policy:

At Soul Tide, we aim to provide a seamless and reliable shipping experience for our customers. This Shipping Policy outlines important information regarding shipping rates, delivery times, and order processing.

1. Order Processing:

   • Orders are typically processed and shipped within 5-7 business days after payment confirmation, excluding weekends and holidays.
   • Please note that processing times may vary during peak seasons or promotional periods.

2. Shipping Rates and Methods:

   • We offer various shipping options to accommodate your needs, including standard and expedited shipping.
   • Shipping rates are calculated based on the weight of your order, your location, and the shipping method selected during checkout.
   • You can view the shipping options and rates applicable to your order during the checkout process.

3. Delivery Times:

   • Delivery times vary depending on your location, selected shipping method, and carrier efficiency.
   • Standard shipping typically takes between 3-7 business days for domestic orders and 7-14 business days for international orders.
   • Expedited shipping options are available for faster delivery, with estimated delivery times provided during checkout.

4. Order Tracking:

   • Once your order has been shipped, you will receive a confirmation email containing tracking information.
   • You can track the status of your shipment by entering the provided tracking number on the carrier's website.

5. Shipping Restrictions:

   • We currently offer shipping to select countries and regions. Please ensure that your shipping address is within our designated shipping areas before placing your order.
   • Some items may be restricted from international shipping due to customs regulations or other restrictions.
   • Soul Tide Clothing Co. currently only ships within the United States.

6. Shipping Delays:

   • While we strive to deliver your order within the estimated timeframe, unforeseen circumstances such as weather delays, carrier issues, or customs clearance may cause delays.
   • We appreciate your patience and understanding in such situations, and we will do our best to keep you informed of any delays affecting your order.

7. Shipping Fees:

   • Shipping fees are non-refundable, except in cases where we have made an error or if the product received is defective or damaged.
   • In the event of a return, the cost of return shipping will be the responsibility of the customer.

8. Address Accuracy:

   • Please ensure that your shipping address is accurate and complete to avoid delivery delays or returns.
   • We are not responsible for lost or undeliverable packages due to incorrect address information provided by the customer.

If you have any questions or concerns regarding our shipping policy, please contact us at contactsoultide@gmail.com. Thank you for choosing Soul Tide!

Last Updated: 03/08/2025