Privacy Policy

At Soul Tide, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or interact with us online.

Information We Collect:

• Personal Information: When you place an order or register an account with us, we may collect personal information such as your name, email address, shipping address, and payment details.

• Browsing Information: We may also collect non-personal information such as your IP address, browser type, and device information when you visit our website.

• Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

How We Use Your Information:

• Order Fulfillment: We use your personal information to process and fulfill your orders, communicate with you about your purchase, and provide customer support.

• Marketing: With your consent, we may send you promotional emails about our products, special offers, and promotions. If you opt-in to receive SMS marketing, we may also send you SMS messages about our products, promotions, and reminders (such as cart abandonment messages).

  • SMS Abandoned Cart: Soul Tide's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

• Analytics: We use browsing information and cookies to analyze website traffic, monitor the effectiveness of our marketing campaigns, and improve our website functionality.

Data Security:

• We implement security measures to protect your personal information from unauthorized access, misuse, or alteration.

• We use industry-standard encryption protocols to safeguard sensitive information such as payment details.

Sharing Your Information:

• We may share your personal information with third-party service providers who assist us in processing orders, delivering products, and providing customer support.

• Third-party Data Sharing: The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Location Tracking and Location-Based Services:

• If we collect location data to provide location-based services or promotions, we will fully describe how that data is collected and for what purpose. We may collect location data to send tailored promotions or for analytics, but this will be explicitly stated and managed with your consent.

Your Choices:

• You have the right to access, update, or delete your personal information by contacting us directly.

• You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or SMS messages. If you no longer wish to receive SMS messages, you can opt out by replying with the keyword “STOP” or contacting us directly.

Children's Privacy:

• Our website is not directed towards individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

Changes to This Privacy Policy:

• We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.

• Last Updated: 03/08/2025

Thank you for choosing Soul Tide!